Prism World Support

Email support

support@getprismworld.com

Use the email associated with your Prism World account when possible. Include the workspace, what you were trying to do, and the visible error message. If you cannot access your registered email, tell us so we can help verify ownership another way.

Never send passwords, one-time codes, access tokens, client secrets, recovery codes, or full payment-card details.

Use Prism World on iPhone

You do not need a separate Prism World download. Open Prism World Studio in Safari, tap the Share button, choose Add to Home Screen, then tap Add. Prism World opens from its own Home Screen icon while your account and workspace remain the same as on desktop.

This is the website installed for convenient access, not a native App Store app. Keep Safari and iOS current, and return to Safari if a provider opens its own sign-in page.

Manage or cancel a subscription

Open Billing and choose Manage billing to view invoices, update your payment method, or cancel your subscription in Stripe. Cancel before your seven-day trial ends or before the next renewal to avoid the next charge. A card is required for the trial.

If you cannot use the portal, email us with the subject Prism World cancellation request. See the cancellation terms for details. Account deletion and social-account disconnection do not automatically cancel billing.

Renewed by mistake?

If you did not intend to renew, a refund is available for that unintended renewal. Request a renewal refund with your account email, charge date, and invoice or receipt reference. We will verify the charge and arrange the refund through Stripe to the original payment method.

Support handles refund requests; canceling alone does not issue a refund. Also cancel the subscription to prevent future renewals, or ask us for help. Bank processing time varies. Read the refund policy.

Account and connection help

For sign-in, connection, publishing, scheduling, or media issues, include the affected network, workspace, approximate time, and visible error. Share screenshots only after removing private content and credentials.

Privacy and deletion requests

Email us and state whether you need access, correction, export, platform disconnection, or complete deletion. We may ask you to verify ownership before acting. Deletion steps are available on the Data Deletion page.

Security reports

If an account or publishing connection may be compromised, disconnect the affected channel, revoke access on the platform, and email us with the subject Prism World security report. Do not include live credentials in the report.